Cookie policy

General

Strictly Necessary Cookies

These cookies are essential for the website to function safely. They cannot be switched off in our systems as they are required for security and data protection.

• careiq.session_key: This is a security-critical cookie used to encrypt data submitted via our online forms. It ensures that any information you send to the practice is protected from interception.
• careiq.p_consent_status We store a small file locally on your device to remember whether you have accepted or declined our optional analytics.

Analytics & Service Improvement

If you choose analytics cookies, we use PostHog to improve the public website. This helps us identify technical problems, broken links, slow pages and whether general navigation and calls to action are working.

We do not use analytics before you make that choice. Choosing not to accept analytics does not affect access to the website or our services.

• What we collect: When analytics is enabled, this can include technical information about your browser or device, the pages viewed, general interaction with public pages, and page-performance information. We do not send form answers, free text, postcodes, medical information, NHS numbers, email addresses, reference numbers or query strings to PostHog.
• Sensitive pages: We disable session replay and automatic interaction capture on registration, feedback, contact and patient information pages.
• Session replay: On other public pages, replay may be used only to investigate a defined usability issue. Form inputs and page text are masked. Access is limited to authorised staff, and recordings are retained for up to 30 days.
• Retention and location: Analytics events are retained for up to 12 months. We use PostHog's EU service to process this data.

Advertising & Attribution

We use advertising technologies to measure the effectiveness of our online campaigns and ensure we are reaching patients who need our services.

• Google Ads: We use "Consent Mode v2." If you deny consent, no advertising cookies are stored. Instead, Google receives "cookieless pings" which provide aggregate, non-identifiable data to help us measure campaign performance without identifying you.
• Meta (Facebook) Pixel: With your permission, this tool allows us to understand if visitors who use Meta platforms (e.g. Facebook, Instagram) successfully find our registration page.

Your Protection

We do not share your medical history, health conditions, or the specific reasons for your visit with any advertising platform. These tools are strictly limited to measuring whether our advertisements helped someone reach our website.

How to manage your privacy

You can change your privacy preferences at any time by clicking the button below:

Deleting existing data

• Revoking Consent: When you use the button above to revoke consent, our website immediately stops collecting new analytics data and disables session replay and automatic interaction capture.
• Previously collected analytics: Withdrawing consent does not remove data already received by PostHog. If you have a concern about this data, please contact the Practice Manager or our Data Protection Officer.

Alternatively, you can adjust your browser settings to block all cookies, but please note that this may prevent some security features (like our encrypted forms) from working correctly.

External Services

We may link to external services such as NHS UK, Patient Access, or AccuRx. These websites have their own cookie policies which we recommend you review when visiting them.

Contacting us

If you have any questions about how we use cookies or protect your privacy online, please speak to our Practice Manager or contact reception.

Further Information

For more information on how your data is used by the NHS and your rights under UK GDPR, you can visit the Information Commissioner's Office (ICO) (opens in a new tab)