Delays in X-ray and Ultrasound Reporting

To our patients,

We are writing to inform you of a significant technical failure involving the Barking, Havering and Redbridge (BHR) University Hospitals NHS Trust computer systems.Since October 2025, the Trust has experienced issues transferring imaging reports (such as X-rays and Ultrasounds) back to GP practices. This means that, in some cases, your GP may not have received the results of tests they ordered for you.

Please contact the surgery if:

• Your GP requested an X-ray or Ultrasound for you after October 2025 and you have not received your results.
• You have ongoing or worsening symptoms related to a scan you are waiting for.

Please note:

• This issue does not affect blood test results.
• This issue does not affect scans requested by hospital doctors (Consultants) during clinic appointments or A&E visits.

We have escalated this matter to NHS England as a matter of patient safety. We sincerely apologise for the frustration and concern this may cause.